Tue Nov 07 2023

Customer feedback:

• The company receives a substantial amount of customer communication, leading to numerous feature requests and initiatives.
• They have built processes for prioritizing and acting on this feedback. Instead of building exactly what the customer wants, they let feedback accrue over time to identify patterns and common needs.

Market expansion strategy:

• The US alone has 17,000 franchise dealerships and approximately 40,000 independent used car lots, representing a vast market opportunity.
• Additionally, the platform's relevance extends to adjacent industries such as RVs, ATVs, motorcycles, etc., broadening its addressable market.

Product development approach:

• The company focuses on connecting feature requests from customers over time to identify trends and recurring needs rather than addressing one-off requests.
• By allowing feedback to accumulate, they can merge similar or related feature requests into coherent solutions that benefit multiple users.

Hiring needs:

• The company is open to hiring skilled operators or engineers. Interested individuals can apply through their website ride motive.com